Agencia DMI 
List of Topics
- Our Wide-ranging Game Portfolio
- Protection Framework and Licensing Requirements
- Payment Framework and Payment Methods
- Structured Benefits and Loyalty System
- Portable Gaming Experience Platform
- Customer Support and Help Methods
Our Varied Gaming Collection
Within roostino, we’ve compiled created a complete library over three thousand five hundred validated entertainment options from the sector’s most respected software providers. The platform includes games from Evolution Entertainment, Pragmatic Play, NetEnt, MG, and over 4-0 additional providers, ensuring each session offers genuine entertainment quality.
We have organize our entire selection into separate categories for effortless access. Slot players discover both classic three-reel formats and advanced digital slots with innovative features such as cascading symbols, expandable wildcards, and cluster pay pays. Table gaming fans find various variants of blackjack, wheel games, baccarat, and card poker, every one offering various game sets and wager limits to fit different gameplay styles.
| Video Slots | 2,400+ | PP, NetEnt Studios | 96.2 percent |
| Live Dealer Casino | 180 plus | Evolution, Ezugi Studios | 98.5% |
| Table Games | Over 320 | Micro Gaming, Play’n GO | Ninety-seven point eight percent |
| Jackpot Slots | 95+ | Red Tiger Gaming, YGG | 94.5% |
| Unique Titles | 210+ | Hacksaw Gaming, Spribe | 95.9 percent |
Live Dealer Dealer Studio Experience
The live dealer casino platform functions through specialized broadcasting studios streaming in high quality with trained dealers running live play. We run round-the-clock transmission across various geographical zones, including dedicated gaming tables with personalized betting ranges. Evolution Gaming Lightning series games, First Perspective offerings, and entertainment show games like CT game and Monopoly Live game constitute the core of this category.
Protection Framework and Regulatory Protocols
Roostino Casino operates under regulatory jurisdiction of Curacao eGaming, permit ID 8048/JAZ, provided by the official Administration of Curacao. This regulatory framework demands compliance to strict business requirements, regular auditing of RNG sequence generators, and clear fiscal procedures. Our entire system underwent its most current regulatory review in January twenty twenty-four, successfully satisfying all regulatory standards.
Our platform deploy 256-bit SSL encryption security across every information transmission points, similar to the same protection systems utilized by global bank institutions. Player details is kept isolated within secure data centers positioned in ISO-certified locations. Our technical staff executes penetration assessments quarterly, working with third-party cybersecurity firms to find and address prospective weaknesses before they can compromise player safety.
Payment Framework and Payment Solutions
Monetary payments at our entire casino operate through multiple methods, supporting both traditional conventional financial solutions and current cryptocurrency payment methods. We have maintain relationships with reputable transaction companies to ensure processing consistency and competitive transaction rates.
- Credit/debit and bank cards: V, Mastercard with instant deposit confirmation and 3 to 5 business day payout handling
- E-wallet options: Skrill, Neteller service, ecoPayz offering same day withdrawal options for verified users
- Bank transfer methods: Regular SEPA transfers and direct transactions handling higher transfer volumes with advanced security protocols
- Cryptocurrency methods: Bitcoin, ETH, Litecoin payments, Tether payments allowing near-instant payments and 24 hour cashout processing times
- Voucher methods: Paysafecard and localized prepaid card solutions for private deposits without bank details sharing
| Card Payments | 10 EUR | 5000 EUR | Immediate | Zero |
| E-Wallets | €10 | €10,000 | Immediate | No fees |
| Bank Payment | Fifty euros | €50,000 | One to three days | None |
| Cryptocurrency | €20 | 25000 EUR | 15 mins | Blockchain fees |
Verification Processes
User verification adheres to standardized Know Your Customer protocols. Members submit government-issued ID, proof of residency stamped within three months prior, and transaction means verification when needed. The KYC department reviews documentation within twenty-four hours during operational days, expediting the cashout system for confirmed accounts. This process complies with AML regulations and protects our entire our platform and the users from fraud operations.
Structured Benefits and Loyalty Program
We design our loyalty program across seven progressive stages: Bronze level, Silver level, Gold tier, Platinum, Diamond tier, Royal level, and Elite. Each level provides exclusive advantages featuring accelerated cashout times, dedicated player managers, annual birthday bonuses, and exclusive tournament entry. Members accumulate VIP pts through real money wagering, with every single ten euros wagered earning 1 loyalty point irrespective of play category.
Level elevation takes place auto when score thresholds are reached. Bronze tier players commence their journey, while VIP status requires accumulating 500000 pts per year. Upper levels get personalized incentive systems, invitations to physical gatherings, high-end gifts, and personalized play limits. Our rebate program refunds a portion of net losses each week, with percentages scaling from 5% at Bronze level to 20% at VIP level.
Portable Gaming Experience Interface
Roostino’s portable system functions through adaptive HTML 5 technology, eliminating the necessity for dedicated software download requirements. Members reach the entire entertainment collection through mobile browser applications on iOS, Android, and tablet devices devices. The entire user interface adapts dynamically to screen sizes, maintaining capabilities across hardware spanning from compact phones to big-screen tablet devices.
The portable interface includes streamlined menu systems, touch optimized game control systems, and streamlined funding systems. Loading speeds generally under three seconds on 4G mobile connections, with play sessions smoothly switching between devices through our advanced user sync feature. Players initiating a gaming session on PC can continue identically on mobile without interruption or game loss.
Customer Relations and Support Options
Our entire customer support system operates 24/7 through numerous communication methods. Players interact with trained support staff via live chat messaging, email communication, and telephone hotlines. Typical answer times measure ninety seconds time for live chat chat during busy times and four full hrs for electronic questions.
- Live chat chat support service: Provided in English, German language, Finnish language, Norwegian language, and French language with immediate contact to expert agents experienced in account administration, tech issue resolution, and transaction assistance
- Email system: Dedicated contact emails for standard questions, VIP assistance, issues handling, and technical difficulties with guaranteed response within 1 business weekday
- Extensive FAQ section database: Arranged into sections including registration, authentication, promotions, play, payments, and controlled gaming with searchable functionality and routine data updates
- Call support: Regional phone numbers for Europe-based players operating Mon through Friday with longer hours, providing telephone assistance for complicated issues needing thorough discussion
Our platform store thorough logs of all assistance contacts, permitting support staff to access conversation records and offer contextual support during follow-up contacts. Our problem escalation protocols route outstanding issues to expert units within 24 hours, ensuring persistent issues obtain appropriate tech or management focus. User experience data receive per month evaluation, directing ongoing upgrades to the assistance protocols and staff education initiatives.
